© Thermogroup Ltd T/A ThermoSphere 2021
SmartHome thermostat and wireless hub
Programmable electric underfloor heating thermostat
UK's only dual control electric underfloor heating thermostat
Manual electric underfloor heating thermostat
Standard delivery - FREE
FREE Next Day Delivery to all UK Mainland addresses*
Our standard delivery options offers FREE NEXT DAY DELIVERY to all UK mainland addresses (excluding, Channel Islands & Eire). Orders must be placed before 16:00 (GMT) for guaranteed next day delivery.
Pre-10:30 delivery - £17.50
Receive your items the following day, guaranteed before 10:30 (GMT)
Need your items on site, early next day? Then our pre-10:30 AM Next Day Delivery is the perfect choice for you. Guarantee pre 10:30am delivery for only £17.50. (UK Mainland only).
Pre-12:00 delivery - £12.50
Receive your items the following day, guaranteed before 12:00 (GMT)
Need your items on site, by early afternoon? Then our pre-12:00 Next Day Delivery is the one for you. Guarantee pre 12:00 delivery for only £12.50. (UK Mainland only).
Collect from us - FREE
Collect your items from our warehouse, when you're ready
Collect your order from our warehouse free of charge.
When can I collect?
Your order will be ready for collection between 09:00-16:00 (GMT) Monday – Friday. Please call 1 hour prior to your arrival on 0800 019 5899. Ring the bell on the front door to let us know you have arrived.
If for any reason you wish to return an item to us, please read the following information:
Any unwanted or faulty items may be returned to us within 14 days of your delivery confirmation.
Unwanted items must be returned to us in their original condition and packaging, we cannot accept items which are found to have been installed or used in any capacity.
Return to us in person
Return to our warehouse free of charge
Where do i go to?
When can I return?
You can return your item to us in person between 09:00-16:00 (GMT) Monday – Friday. Please call 1 hour prior to your arrival on 0800 019 5899. Ring the bell on the front door to let us know you have arrived.
Send your item back to us
Please include your SRN number on the exterior of your parcel.
Please arrange delivery for your parcel back to our warehouse. If the item is faulty or has a defect we will refund your shipping costs. Items which are returned for other reasons such as “no longer required” are subject to the cost of shipping.
Where do I send my parcel?
Returns Department (FAO: Rob)
Returns and refunds can take up to 14 days to process however we will try our best for it to be much quicker.
Refunds will be processed once a return passes our returns inspection process.
If there is anything you are unsure of, simply call us to speak to one of our customer services team, on 0800 019 5899